So I purchased recently - earier this week or last weekend I guess - the $4.99 Alchemsit Pack because I had four or five Titans to evolve and needed divine stones. I noticed right away that I did not get the 500 Lyra but thought maybe it was coming at the end of the deal since I am getting the 87 Lyra each day. However, I just noticed that I don't have any lvl 1 divine runes, which tells me I didn't get the rune from the pack either. I have no idea if I got the coins or the scroll bc I don't keep that close of a count on my coins and I have a handful of scrolls yet to use because there's only a few crappy Titans I inevitably seem to get over and over and I don't need the materials I'd get from scrapping any of them. Please look into my purchase and send me at least the 500 Lyra and the divine rune. If anyone knows a reliable way to contact Uken and get results - a phone number would be nice but I realize that's unlikely - please post a comment with it as I'll check back regularly. Thank You.
9 months ago.
Hey Stevie G. I have had several similar issues related to purchase items as well as reward items not being received.
I find going through setting > feedback and filling out the form is quick and easy. I have had great response in time frame and communication this way.
You may even post your same note into the comment section as to give as much detail as possible. I would also see if you can find a more specific time frame for your purchase through the in game notification if available
That for sure is a bummer. HopE they address quick for you.
8 months ago.
I should also add that ALL similar issues I have reported have been taken care of at times beyond d my expectation
8 months ago.
Thanks for the feedback guys, I'll see what I can do. I've been playing this game a Long time and that was the first cash purchase I'd made so it was definitely a bummer for it no to work.